Customer Service Specialist
We connect the right wine to the right people.
Here at Vanguard Wines, we believe in the hard work and collaborative efforts it takes to share each wine and spirits' experience with our customers. We value our relationships with each person we come in contact with — especially those on our team. Whether we're prospecting a new account or revisiting an existing one, we approach our responsibility with a sense of eagerness and passion for what we do.
And most importantly, we're a company where you know you can count on your team for support.
Why work here?
Working for a small company sure does have its perks. With less than 50 employees, we value a close-knit, family atmosphere, even with those who are working outside of our headquarters — our teamwork stretches across the three states we operate in: Ohio, Kentucky, and Indiana. We can proudly promise a career full of collaboration, passion, and continual development.
Here at Vanguard Wines, we stand tall in what sets us apart.
High-quality portfolio of independently-owned wines: Our fine wine portfolio exemplifies farmer-producer quality from the vineyard to the bottle. Each case is stored and delivered under strict temperature control to bring out the very best in the glass.
Unparalleled expertise and collaboration: We prioritize wine education through frequent visits to global wine regions, building authentic relationships with producers, and maintaining genuine curiosity. We enjoy sharing trends and learnings to help create memorable experiences with our team and our partners.
Add value: During our wine selection process, we take the time and consideration to hand-select each and every wine we take on. It's only right that we give the same energy to our team, to help prepare each member not only for success, but for personal and professional growth.
The Customer Service Associate Role
Vanguard Wines is a distributor of fine wine and spirits, servicing the Indiana and Kentucky markets seeking a Customer Service Associate to work part-time. This job may be a particularly great opportunity for:
A job seeker who values schedule flexibility and prefers to keep their afternoons and evenings open
A job seeker who is looking to add a part-time job to other endeavors, personal or professional.
The perfect person for Vanguard Wines is someone who works with urgency, commits to the team, and believes there is always something new to learn! Our ideal team member will be a self-starter who is able to quickly accomplish a task and will eagerly take on multiple projects at a time. This person should be able to balance seeking his/her/their own answers and creating solutions to problems.
$15-18 per hour
20-25 hours per week
Daily processing of customer payments
Enter customer payments. Work with the accounting manager to reconcile invoices. Research and resolve discrepancies in a timely manner.
Assisting in the monitoring and collection of Accounts Receivable
Work with the Sales and Delivery team members to coordinate the collection of payments from accounts in the field.
Receive customer service calls
Respond to calls and emails from both internal and external customers to solve problems pertaining to customer orders, shipments, deliveries, damaged items, billing, & invoicing, and issuing credit memos and return authorizations as needed while supporting inventory control
Support communication with the Sales and Operations Teams
Provide insight and product recommendations to customers, maintain customer records by updating and creating account information, assist with chain cost file maintenance, and be ready to assist with other administrative and operational tasks as required
What you'll have
You have an outgoing personality, but you enjoy stretches of focused work to get tasks done.
You are well-versed in Microsoft Office Applications, and an Enterprise Resourcing Planning (ERP) system such as NetSuite or QuickBooks.
You have strong time-management and people skills, flexibility, and the ability to multitask
You have a mind for numbers and data and are analytical in problem-solving.
You have an eye for detail and accuracy.
You are able to work independently.
What you'll receive
Close collaboration in a fun, friendly environment
Work with people who are actually excited to show up and get the job done
Employee discounts on wine
Why is this role important to our work?
As the Customer Service Associate for Vanguard Wines, you have the opportunity to support the Customer Service and Finance departments of a leading Midwest distributor. Your enthusiasm and eagerness to commit to the team and to our customers will significantly impact our overall goal as a company: to connect the right wine to the right person.
Required: If you do not send your Resume/CV, you will not be considered.
Jessica Schwarz, SHRM-CP
HR & Admin Lead